ALCATEL 4400 - Company communication server
The Alcatel 4400 company server has been designed to meet all your communication needs and face up to tomorrow's business challenges with its native capability to integrate future technology. The Alcatel 4400 provides a comprehensive range of services and solutions gathered in five application fields :
User and Groupware
The Alcatel 4400 is designed around the user, individually and as part of a team. The user-friendliness of its Reflex digital subset range, boosts personal and group productivity.
Mobility
Mobility is now a powerful global concept. The Alcatel 4400 effectively combines the benefits of wired mobility features, cellular cordless solutions based on DECT standard paging, and GSM/PBX cooperation.
Greeting Communication Applications
General and individual greeting and messaging solutions are based on telephone voice prompts, automated attendant, personal assistant and voice mail.
Call centers
Efficient and personalized call center solutions capitalizing on client-server configuration thanks to native Ethernet connection combine Alcatel 4400 Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Electroinc Data Processing (EDP) platforms and software packages linked by the standard protocol, CSTA.Networking and Management
Alcatel 4400's networking solutions, built upon Alcatel Business Communication (ABC) fail-safe protocol, are apdated to all topologies and transport infrastructures, and provide high feature transparency. Heterogeneous configurations are performed by QSIG, the standard multi-vendor protocol, now universally accepted. In addition, corporate network or stand alone configurations can be managed by state-of-the-art network management solutions based on PC or SUN platforms.
Arhitecture
The Alcatel 4400 is based on a revolutionary technological concept, Alcatel Crystal Technology (ACT), and an innovative client-server architecture designed to provide today's narrowband communication solutions, as well as tomorrow's broadband applications.
Workplace
Reflexes Terminals
- Alcatel 4035 Advanced
- Alcatel 4020 Premium
- Alcatel 4010 Easy
- Alcatel 4004 First
Add-on Key Modules
- Alcatel 4090 M : 20 keys
- Alcatel 4090 L : 40 keys
Data Services
- Asynchronous/Synchronous communications
- Auto adaptation for speed and flow control
- Automatic passwords or sequences
- Data server call barring
- Internal/external menu data session
- V.24 inter-working with S0 terminal
- Modem pool
- Pocket communication in ISDN/D-channel
- Permanent links from 64Kb/s to n x 64Kb/s
CTI Software (3rd party)
- Alcatel 4980 Voice client
- Full access to Reflexes services via PC
Mobility
Wireless Reflexes DECT services
- Alarms messages display
- Alarms acknowledgement
- Caller's name display
- Dial by name
- GAP service
- Hand-over
- ISDN services
- Mini-messaging
- Multi-line
- Multi-PARI
- Programmable keys
- Range of gain antenna
- Roaming
- Supervision of wired sets
- Service DECT integrated in Alcatel 4400
- Twinset service
- Voice mail notification/consultation
Advanced Radio base station
- High traffic capacity : 12 simultaneous communications
- Indoor/outdoor/explosion proof
Optimized radio base station
- 6 simultaneous communications
- Connectivity 2 x UA interfaces
Ubiquity services
- Integration of public cellular phone
- One number concept, forward call on caller choice
- Voice mail
- Cellular phone
- Attendant- Remote access secured by CLIP, access to:
- Call by name
- Office set management
- Alcatel 4400 regular telephone sericesApplications
- Attendant station
- Alcatel 4000 Directory
- Automatic Call Disrtibution (ACD) / Alcatel 4400 CCx
Applications
Typical professional greeting features
- Alcatel 40xx attendant consoles
- Alcatel busy-lamp field
- Alcatel 4400 automated attendant (different caller choices, time-dependent scenarios, personal automated assistant, context-sensitive greetings)
Alcatel 4400 ACD (Automatic Call Distribution)
- Integrated in Alcatel 4400 platform
- Open solution
- Flexible call routing and distribution
- Advanced call queuing
- CTI-ready
- Agent empowerment through intuitive telephony features
- Integrated graphical user interface-based management
Alcatel 4625 call processing server
- Application generator for application design and customization
- Call processing module (voice mail, audiotex, automated attendant, fax on demand, IVR)
- Call center module
- Management and supervision
Alcatel 4635 voice and fax messaging
- Application integrated with Alcatel Reflex Terminals
- Attendant manager
- Record on line
- Fax manager : overflow, distribution, on demand, store and forward
- Network manager
Arhitecture
Alcatel 4400 client-server arhitecture
- "Chorus Mix" micro-kernel Unix V compliant
- Embedded Ethernet TCP/IP connectivity
- API support, TAPI, Call-Path and MAPI
- Standard components (Intel CPU)
Distributed architecture
- Alcatel 4400 central voice server
- Rack-and-stack voice hubs
- Integration with structured cabling system
- ATM backbone connectivity
WAN connectivity leading more network choice
- ISDN, PSTN connectivity
- Voice-over-frame relay
- Voice-over-ATM
- Voice signaling on IP data networks
Innovation at the desktop
- Digital telephones (Alcatel Reflexes range)
- PC-telephony integration: TAPI, CSTA
- "Telephone Assistant" application portofolio
- DECT/GAP and GSM mobile telephone sets
Networks and Costs
Typical features to minimize carrier costs
- Foreced on-net routing, break-out and break-in
- VPN instead of physical links
- Multiplexing of voice and data over a single link
- Automatic route selection to find the cheapest link or carrier
Alcatel VPN, from leased lines to switched or shared solutions
- ISVPN using ISDN carrier service UUS1
- ABC VPN networks based on switched connections using an existing data network (IP, MUX, X.25) for signaling
- Shared soolutions using leased lines (analog/digital) for basic traffic and VPN for peak traffic
Alcatel 4400 networking features
- ABC high feature transparency; teamwork, DECT, mobility and manager/assistant profiles in networks
- Centralized voice-mail
- Centralized applications
- Network broadcast and audit mechanisms
- Routing mechanism (adaptive routing, least-cost routing)
Alcatel 47xx - typical management applications
- Configuration, fault and alarms management
- Security
- Traffic and cost analysis
- Centralized directory
- Centralized or local management
- State-of-the-art open architecture in compliance with standards
Wireless technology
Alcatel mobility integration
- Internal calls free of charge, external calls at cost
- Alcatel 4400 multi-cellular DECT with roaming and handover
- Alcatel 407x Reflex DECT terminals (business and heavy-duty)
- Identical features for wire line and wireless solutions
- dial by name, ISDN, multiline, groupware- Unique voice and fax-mail; notifications for all terminals
- Real-time call routing to best available resources (wire line, wireless, secretary, voice mail)
Product building blocks
- Alcatel 4400 networking
- "Substitution" features
- Multiline and groupware in networks
- Manager/assistant profiles in networks
- Alcatel 4400 DECT in networks: multi-site roaming, full user rights at all sites, same call number, centralized accounting
- Unique cal number and real-time call routing to best available resources
- Unified voice/fax-mailbox with external notification
Typical mobility building blocks
- Access to company network : dial-by-name, directory, real-time call routing to least cost and best available resources (wire line, wireless, secretary, GSM, voice-mail)
- Unique number concept for wire line, wireless, GSM, voicemail
- Unified voice/fax mailbox with remote access notification to all terminals
- GSM-terminal facilities
- GSM/PBX integration : Alcatel 4400 interworking with mobile carrier network
Typical mobility features
- Real-time call routing to best available resources
- PAM for secured break-in to Alcatel 4400 with substitution based on several security mechanisms (GSM caller identification, password identification)
- Use of company network resources
- Voice/fax mailbox consultation and external notification
- Selective call routing to external sites based on caller rights (individual screening list)